Question 1

How do I make a reservation?

Accepted Answer

Reservations can be made up to 3 days in advance for aquatics, fitness, and tennis (please click here for Tennis Reservations). Visit our website: peninsulacommunitycenter.com/reservations (this page) Find the class you wish to sign up for. Use the filter to search for class types, days, and times. Click on sign up. If you are not logged in, you will be asked to log in with your Member Portal username and password. Once you are logged in, click Sign Up or proceed to the next step. Review the time and day, and click Next. You will receive an email confirmation letting you know that your reservation has been made and what to expect.    To check on all of your scheduled reservations you can visit your account by clicking on the 👤icon.

Question 2

How do I cancel an existing reservation?

Accepted Answer

Visit our website: peninsulacommunitycenter.com/reservations Log in by clicking on the 👤 icon in the upper right corner Next to Account Info, select Schedule in the menu. To cancel, you need to click the CANCEL button to the right of the class you have signed up for.   Please make your cancellations at least 5 hours in advance. We have limited space, and want to offer swim lanes to as many members as possible.   For videos on how to cancel on our Website, Member Portal, and Center app - Click Here

Question 3

What is the late policy and the swim allotments?

Accepted Answer

Please note that we reserve the right to give your reservation away if you arrive 15 minutes or more after your assigned reservation time. In addition a late cancel (within 5 hours of reservation) or a no show will remove an allotted visit per your membership level for that particular type of reservation.    Allotted Swim Times are as follows: Full & Swim/Fit Members - Does not apply  Masters Members (grandfathered) - 3 per week Noontime Members (grandfathered) - 2 per week There are no changes to allotments for those without Full and Swim/Fit memberships. If you wish to upgrade your membership to Full or Swim/Fit, you can do so by reaching out to our Membership Coordinator, Julie Prosper at juliep@wearepcc.com.

Question 4

What's changed? 2 day to 3 day reservations

Accepted Answer

You may now make aquatics, fitness, and tennis reservations from 12am on, 3 days in advance rather than 2 days in advance.   This does NOT mean that you have to wake up at 12am to make reservations; you may make them anytime after 12am, 3 days prior, for any time of the day.

Question 5

Who is eligible for making reservations?

Accepted Answer

Active paying members 16 and older only. The age requirement for the weight room is 12-15 when accompaninied by an 18 year old adult member.  Adult members may bring an additional member of their household/membership 14 years and up for Lap Swim reservations. No age restriction on additional members for Tennis Reservations.

Question 6

Weekly Reservation Maximums (allotments) | Why can’t I make unlimited reservations for the pool?

Accepted Answer

Aquatic Reservations Capacity   These maximums are ready-built into the system and do not guarantee a reservation. RESERVATION MAXIMUMS RESET ON MONDAY   Please note the following Aquatic reservation guidelines per membership type: Full Members - unlimited reservations (upon availability) can be made up to 3 days in advance Swim / Fit Members - unlimited reservations (upon availability) can be made up to 3 days in advance Masters Only Members - eligible for up to 3 reservations per week (no time of day constraints) can be made up to 3 days in advance Access to Lap Swim at any available time or Adult Coached Swim Workouts.  Benefits for Full and Swim/Fit Memberships The Swim/Fit membershipincludes unlimited reservations for the pool, weight/cardio rooms, and group exercise classes (onsite and online recorded). The Full membership includes the same reservation access as Swim/Fit, plus use of the tennis courts. Adults and dependents who live at the same address can be added to a Swim/Fit or Full membership, whereas the Masters membership is for individuals only.  If you do make a change to your membership type by upgrading, we do want to make sure you are aware that it is not possible to move back to a Masters membership as we are no longer selling this type of membership at the Center.

Question 7

What times are available for reservations?

Accepted Answer

Active Swim/Fit, Full, and Masters Members – May reserve a lane online for any available time  Monday, Tuesday, Wednesday, Friday 6am-8pm Thursday 6am-12pm, 12:30pm – 8pm Saturday 7am-8pm Sunday 12-5pm Active Noon Time Members – May reserve a lane online for: Monday-Saturday 11am-3pm Sunday 12pm-3pm Weekly limitations apply. See "Weekly Reservation Maximums" for more info.

Question 8

I'd like to make a reservation, but my account is on Hold."

Accepted Answer

Fill out and submit the online Membership Change Formif you want to take your membership off hold. Your account will need to be taken off hold before making a reservation.

Question 9

How do I add someone to my membership/account?

Accepted Answer

Fill out and submit the online Membership Change Form if you want to add a family member to your account. Someone from our team will contact you with next steps.

Question 10

About Weight Room Reservations

Accepted Answer

the Weight Room is available by reservation. You are free to move within the Weight Room during your reservation.   Weight Room reservations can be made up to 3 days in advance.   Weight Room reservations can be added to any reservation. No limits apply.

Question 11

About Tennis Reservations

Accepted Answer

Tennis court reservations can be made in 30, 60, or 90 minute time slots. Reservations are available to active paying members for singles, doubles*, or family play! (Member 16 years+ must be present) Members may bring guests to reservations for $10/guest. Guests require an account to attend. Reservations can be made up to 3 days in advance Reservations can be made on our Member Portal and Center App for active, paying Center members ages 16+. How to Make a Tennis Reservation Log into your Center Member Portal

Question 12

What do I need to bring and know before I go?

Accepted Answer

Mask Policy  Please continue to stay home if you have symptoms or a direct exposure.   Bring your own towel and water bottle Come ready to swim, play tennis, or join your fitness class no more than 10 minutes before your reservation time Child care is currently unavailable. Read our Center Member Safety Requirements for more information!

Question 13

Don't see the answer you are looking for?

Accepted Answer

Contact us! Member Care is ready to help by email and phone.    membercare@wearepcc.com | 650-364-6272

Question 14

Having Trouble Making Reservation on the Website?

Accepted Answer

Visit our Member Portal or Center App for all reservations.

RESERVATIONS

Available Aquatics, OnSite Fitness, and Weight Room classes can be reserved below.

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